FAQ
Orders & Tracking
Merch Orders
Shop
Place our available items to your cart.
Checkout
Fill up the order form and choose your payment method.
Payment
Make a payment via Gumroad or Gcash and send us the copy of your receipt.
Shipping
Your items will be shipped once your payment is confirmed.
1. MERCH ORDERS
- After placing your order, you will receive an email confirmation containing the details of your order. Please keep this email for your records. Remember your order number.
- We accept payments via Gumroad or GCash. Your confirmation email will include full payment instructions—please make sure to pay the total amount including shipping.
- Once payment is made, kindly send us a copy of your receipt so we can process and prepare your order for shipping.
- When your order has been shipped, we’ll send you another email with a tracking number so you can follow your package.
- After your order is marked as delivered, you’ll receive one final email to confirm that your transaction is complete.
Pre-Orders
Shop
Place a product that indicates "pre-order".
Checkout
Fill up the order form and choose your payment method.
After payment, a confirmation email will be sent to you.
2. PRE-ORDERS
- Eyes See You paperback version is available for pre-order. By ordering, you are saving a copy before it is released in physical form.
- The eBook version is available now and can be downloaded instantly via Gumroad after payment.
- Pre-orders help us estimate demand and manage printing/shipping.
- You’ll receive a confirmation email after your order is successfully placed.
- All pre-orders are final. As a small team, we cannot offer cancellations, refunds, or exchanges unless the error is on our part.
Digital Products
Shop
After choosing your products, press checkout.
Checkout
Fill up the order form and choose your payment method.
Download
After payment, your download will be ready.
3. DIGITAL PRODUCTS
- Upon successful payment, you will receive an instant download link or an email with instructions on how to access your file.
- Please make sure your email address is correct at checkout to avoid delays in receiving your download.
- If you experience any technical issues accessing your file, feel free to contact us at esy@kweezy.net.
- All digital products are for personal use only. Redistribution, resale, or unauthorized sharing is strictly prohibited.