FAQ
Mail Club
What is Secret Penpals?
From our very own Red Crow—the mailman who believes letters connect people.
Each delivery is intentional, personal, and meant to build anticipation.
What is a snail mail club?
A physical snail mail subscription mailed once per month, inspired by the world of Eyes See You. Each month, you’ll receive an envelope—carefully curated and thoughtfully written by me.
How will I have a penpal?
Every subscriber to our mail gets the chance to become a secret penpal. With each subscription, you’ll receive access to a password-protected penpal portal—your login details will be sent through your confirmation email after you subscribe.
Inside, you’ll find two options: Write an Open Letter and Reply to your Penpal.
If you choose to reply, your message will be sent to a randomly assigned penpal the following edition. If you don’t receive a reply, you can simply create another open letter.
This feature is completely optional. Subscribers are free to participate or not. If no reply comes your way, you’ll automatically be placed back into the mail pool for the next round.
If your mail arrives with a “SECRET PENPALS” stamp, congratulations! You’ve received a letter from your penpal.
If not, don’t worry. You’ll receive a special gift from us instead. A little care package, just for you. That’s just how it goes sometimes… penpals, much like life, can be a bit unpredictable.
If you’re the one who wrote back, your letter will make its way back to you as return mail—because every story deserves to find its way home.
Do you accept international subscribers?
Yes! We accept them via GUMROAD from most countries. Currency conversion is handled automatically by your payment provider.
Every when is the release of a new mail?
We now release one edition every other month. For example, if you subscribe in April, your mail will be shipped in May, and June will be the release of the next edition.
When will it arrive?
Mail is sent during the first week of the following month. The monthly sign-up cutoff is the 27th.
Example:
If you join between March 1–27, your first letter will be the April edition, shipped in the first week of April.
March 28, the subscription will be closed. Next subscription will be available on June.
– Please allow up to 14 days for local and 21 business days for international orders after your fulfillment confirmation.
– If your mailer still hasn’t arrived after this timeframe, please email me at esy@kweezy.net or use the contact form to get in touch.
Why is the catch-up mail more expensive than the monthly (recurring) subscription?
The catch-up option is meant mostly as a trial for people who want to experience the club once before committing. Because of that, the monthly subscription is offered at a lower rate to encourage members to stay longer.
The ongoing membership also makes features like Secret Penpals more meaningful, since it allows subscribers to build a consistent connection with the same penpal over time. Since this is one of my favorite parts of the snail mail club, the monthly option is priced a bit cheaper to encourage people to stay and fully enjoy that experience.
I ordered a catch up mail. When will it be confirmed?
Payment confirmations are usually instant, but in some cases (like bank transfer or manual GCash payments), it may take 1–2 business days to verify.
How can I change the address or email of my subscription?
For any changes to your subscriptions, please mail us at esy@kweezy.net including your order number and old details. For recurring subscribers via Gumroad, you can update your shipping address, billing info, and manage all your account details through the customer portal at any time.
Can I track my mail?
Yes, we now ship everything via J&T Express to ensure more reliable delivery. We originally planned to use Philippine postage, but due to frequent delays and lost mail, we had to make the switch. We’re sorry we couldn’t stay fully true to the traditional mail experience.
I got a coupon code for mail subscription. Where do I enter it?
During checkout, look for the “COUPON CODE” box. Enter your code and it’ll apply the discount before payment is finalized.